COVID-19 Crisis Response Tactics: ClearVision Optical, Hilco Vision, Neurolens

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VM brings you the latest information from optical companies and organizations responding to the coronavirus pandemic. ClearVision Optical's customer service team, based in New York, is working remotely, but remains fully operational. The team will continue to process orders and assist customers by phone (1-800-645-3733) or via email (cservice@cvoptical.com). In addition, the company remains available online at www.cvoptical.com or via the company’s newly launched Catalog App, which is available in the Apple App Store or Google Play. Sales consultants are available to meet with customers digitally via Zoom.

In a statement, the company said "ClearVision Optical remains committed to helping the company’s national family of customers and partners amid the COVID-19 pandemic."

ClearVision is also engaging with internal employees, customers and the eyecare community, by inviting all groups to participate in the nationwide #ChaseTheRainbow social movement.

The inspirational movement invites participants to draw or paint rainbows, and then display their artwork in the windows of their home, so that members of their community can stay connected spotting other rainbows while walking around their neighborhood. ClearVision created a printable graphic, with glasses forming the shape of a rainbow, which can be downloaded and printed here.

Hilco Vision has implemented social distancing in its Massachusetts-based office, as well as remote working options. In addition, CEO Ross Brownlee said in a statement, "our facilities are working to ensure enhanced cleaning and well-being strategies are in place." Customers can still place orders and contact support through hilcovision.com, and Hilco's purchasing team is "working closely with key suppliers to understand product availability timelines with strong results across most categories," according to Brownlee.

The team is working to overcome any supply hurdles due to increased demand, especially related to personal protective equipment and cleaning solution. Finally, Brownlee said, "Hilco Vision remains committed to providing the industry smart eyecare solutions while working to ensure that our employees and their families stay well during this difficult time."

Neurolens is taking a series of steps to relieve the pressure on customers’ eyecare practices during the pandemic. CEO Davis Corley informed customers that, effective immediately, the company is deferring payments on all neurolens lab bills for 90-days (until July 1, 2020). In addition, neurolens is waiving drop ship fees until July 1, 2020 to ensure that lenses can be sent to customer or patient homes as needed.

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