Tuesday, February 7, 2023 10:40 AM
As we face a highly unpredictable macro economic climate, it's crucial that retailers don't leave money on the table, especially after they've done the hard work of bringing shoppers through their doors.
Monday, February 6, 2023 11:48 AM
Every response to our consumer survey indicated a desire for a customer experience that is convenient, efficient and aligned with current shopping habits.
Friday, February 3, 2023 1:38 PM
It's time to let go of the one-size-fits all approach to returns and instead diversify your strategy to offer the convenience and sustainability consumers crave.
Thursday, February 2, 2023 11:00 AM
A lot of people just want to escape this conversational madness and have quiet.
Wednesday, February 1, 2023 9:00 AM
Eighty-one percent of consumers say they will reevaluate their budget during the next 12 months as they consider more carefully where they will spend their money in 2023.
Friday, January 27, 2023 2:53 PM
The last several years have taken a toll on individuals, impacting their financial and mental well-being.
Thursday, January 26, 2023 3:13 PM
Accessibility should be a priority for applications in any industry. But for retail in particular, creating accessible mobile apps is especially critical.
Wednesday, January 25, 2023 12:39 PM
By 2030, younger generations (Generations Y, Z, and Alpha) will become the biggest buyers of luxury by far, representing 80 percent of global purchases.
Tuesday, January 24, 2023 1:40 PM
Two-thirds of consumers have deleted an app over privacy concerns.
Monday, January 23, 2023 12:01 PM
Human-centric digital experience is about creating digital interactions with some elements that are truly ‘human’ and typical of in-person interactions.
Friday, January 20, 2023 3:23 PM
Personalization in the retail shopping experience is projected to be a big trend in 2023 for two reasons: Consumers want it, retailers make higher profits.
Thursday, January 19, 2023 11:54 AM
The best surprise and delight campaigns are personal.
Wednesday, January 18, 2023 3:34 PM
It is critical to analyze how customers are engaging with brands and categories today, and with so many consumers putting financial resolutions at the top of their list, CPGs need to adapt.
Tuesday, January 17, 2023 3:17 PM
Consumers have higher expectations for businesses to be transparent, to be present and to be available to connect with. How you talk to customers, where you talk to them and what you say impacts whether or not they continue to give you their business.
Friday, January 13, 2023 12:57 PM
We saw this tremendous rise of consumerism where people wanted in their health care experiences what they're experiencing in retail: everything at their fingertips here and now in their moment of need.