Shopping Wait Time Impacts Retailer Bottom Line

By Staff
Tuesday, February 7, 2023 10:40 AM As we face a highly unpredictable macro economic climate, it's crucial that retailers don't leave money on the table, especially after they've done the hard work of bringing shoppers through their doors.

Retailers Must Find Right Balancing Act With Consumers

By Staff
Monday, February 6, 2023 11:48 AM Every response to our consumer survey indicated a desire for a customer experience that is convenient, efficient and aligned with current shopping habits.

Consumers Willing to Pay for Better Return Experiences

By Staff
Friday, February 3, 2023 1:38 PM It's time to let go of the one-size-fits all approach to returns and instead diversify your strategy to offer the convenience and sustainability consumers crave.

Employees Less Tolerant of Noisy Workplaces

By Staff
Thursday, February 2, 2023 11:00 AM A lot of people just want to escape this conversational madness and have quiet.

Consumers Reevaluate Spending During 2023

By Staff
Wednesday, February 1, 2023 9:00 AM Eighty-one percent of consumers say they will reevaluate their budget during the next 12 months as they consider more carefully where they will spend their money in 2023.

Consumers Feeling Financial Stress

By Staff
Friday, January 27, 2023 2:53 PM The last several years have taken a toll on individuals, impacting their financial and mental well-being.

Accessibility Key in Mobile Retail Apps

By Staff
Thursday, January 26, 2023 3:13 PM Accessibility should be a priority for applications in any industry. But for retail in particular, creating accessible mobile apps is especially critical.

Gen Z and Millennials Driving Luxury Sales

By Staff
Wednesday, January 25, 2023 12:39 PM By 2030, younger generations (Generations Y, Z, and Alpha) will become the biggest buyers of luxury by far, representing 80 percent of global purchases.

Consumers Concerned With Sharing Their Data

By Staff
Tuesday, January 24, 2023 1:40 PM Two-thirds of consumers have deleted an app over privacy concerns.

‘Humanizing’ the Digital Experience for Consumers

By Staff
Monday, January 23, 2023 12:01 PM Human-centric digital experience is about creating digital interactions with some elements that are truly ‘human’ and typical of in-person interactions.

Personalizing the Retail Shopping Experience

By Staff
Friday, January 20, 2023 3:23 PM Personalization in the retail shopping experience is projected to be a big trend in 2023 for two reasons: Consumers want it, retailers make higher profits.

‘Surprise and Delight’ Enhances Customer Satisfaction

By Staff
Thursday, January 19, 2023 11:54 AM The best surprise and delight campaigns are personal.

Shoppers Want Sales and Coupons for Instore, Online Shopping

By Staff
Wednesday, January 18, 2023 3:34 PM It is critical to analyze how customers are engaging with brands and categories today, and with so many consumers putting financial resolutions at the top of their list, CPGs need to adapt.

Personal Communication Key in Winning Over Consumers

By Staff
Tuesday, January 17, 2023 3:17 PM Consumers have higher expectations for businesses to be transparent, to be present and to be available to connect with. How you talk to customers, where you talk to them and what you say impacts whether or not they continue to give you their business.

Will Retail Health Clinics Flourish in 2023?

By Staff
Friday, January 13, 2023 12:57 PM We saw this tremendous rise of consumerism where people wanted in their health care experiences what they're experiencing in retail: everything at their fingertips here and now in their moment of need.