Monday, September 16, 2019 11:57 AM
A lot of this is not rocket science; it's giving people simple, direct access to care when and where they need it.
Friday, September 13, 2019 9:26 AM
Training has a particularly large impact on customer experience, which is why 61 percent of retailers say they plan to dedicate more spending on the area. ... What does that training look like? Hint: It’s not an all-day, in-classroom session. It’s more like [engaging] new employees from their first day on the job so they know the value of the brand — and can start representing it right away.
Friday, September 13, 2019 8:00 AM
ASHEVILLE, N.C.—While Instagram can be a great source for fostering relationships, the platform is a double-edged sword because it opens up your life to the opinions of the world. If people only know you from your page, the assumption is that your day-to-day life is exactly as it is online. While this concept can be a bit daunting, causing many to withdraw from social media or curate their content finely, for Haley Perry OD, it is the thing that motivates her. Her Instagram page, Haley A Perry OD
, chronicles her very busy life as a business owner of elite Eye care in Asheville, N.C., and working mother. When it comes to the concept of “balancing it all” Perry is not shy in admitting there is no such thing. Instead, it’s about prioritizing and figuring out which task needs her attention the most.
Thursday, September 5, 2019 9:15 AM
The CVS HealthHUB is a neighborhood health care destination that will bring easier access at a lower cost. These centers also will have a concierge who will be responsible for customer engagement, there to educate people about new services and new events. Most customers welcome this service.
Thursday, September 5, 2019 9:04 AM
We have a long heritage as a company of serving responsible hunters and sportsmen and women, and we’re going to continue doing so. … My family raised bird dogs when I was growing up in Jonesboro, Ark., and I’m a gun owner myself. We understand that heritage, our deeply rooted place in America and our influence as the world’s largest retailer. And we understand the responsibility that comes with it.
Thursday, September 5, 2019 8:54 AM
Data shows that 62 percent of millennials want the ability to use visual search over any other technology, while Gartner research predicts that 30 percent of all searches will be “query-less” by as soon as 2020. As consumer habits shift around online product discovery, retailers are taking note.
Thursday, September 5, 2019 8:00 AM
For Gabriela Olivares, life as an optometrist is not just about your job. The South Florida native promotes eye health on her page as well as overall wellness. While she encourages the general public to get their eyes checked, her Instagram page, LivingIn2020
, is targeted toward her peers—engaging them in conditions she runs into in her practice and urging them to prioritize their own health as much as they prioritize their patients’. Livingin2020 was created in February 2017, in an effort to educate patients and also inspire other health care professionals to live what she calls a 20/20 lifestyle—a well-balanced life that incorporates work, regular exercise and healthy eating habits.
Wednesday, September 4, 2019 2:33 PM
Health information breaches are driving health care providers … to invest more resources, both financial and labor, to deal with cybersecurity. With trust a key enabler of peoples’ health engagement, providers must attend to this challenge, carefully walking the bridge between securing patients’ personal health information … while educating patients on their interest in taking on sound personal DIY approaches to managing privacy.
Wednesday, September 4, 2019 2:13 PM
More than 90 percent of retail chief marketing officers and chief executives believe that disruptive innovations will drive overall growth in the next two years. However, Accenture research
shows that most chief marketing officers spend less than half their time (41 percent) on activities that can fuel this.
Wednesday, September 4, 2019 10:00 AM
This type of acquisition reinforces the point that brands of all shapes, types and sizes trying to win over consumers need to ensure each customer is personally recognized across channels and devices, receiving offers that are relevant in their moment of need.
Wednesday, September 4, 2019 10:00 AM
A sputtering economy means miserable financial, emotional and physical-health consequences for everyone from infants to retirees. But the next [recession] — if it happens, when it starts happening — stands to hit this much-maligned [millennial] generation particularly hard.
Tuesday, September 3, 2019 8:00 AM
Brands can take a page out of [WeWork and Casper] companies' playbook by meeting shoppers where they are, developing smart partnerships and connecting with consumers both online and in-person. I believe the winners will be those that rethink what it means to be a retailer, much in the way that WeWork has redefined what it means to be an office.
Monday, September 2, 2019 8:00 AM
Instead of dispatching spies to the U.S. to recruit a single target, it’s more efficient to sit behind a computer in China and send out friend requests to thousands of targets using fake profiles.
Friday, August 30, 2019 8:00 AM
TORONTO, Ontario—Going to the doctor’s office can be quite daunting to some. The experience can be impersonal, with practitioners who are matter of fact and impersonable. And let’s face it, the whole thing can culminate into a dire diagnosis. Shalu Pal and her team at Dr. Shalu Pal & Associates in Yorkville, Toronto, are aware of this and have made it a mission to give you major FOMO through their Instagram page, helmed by Pal herself. The page is a fun outlet for the practice, intended to lure you and curb your reservations about doctors and the often harrowing experience of being in an examination room.
Thursday, August 29, 2019 8:00 AM
We’re in a new age of retail where every aspect of the shopping experience is scrutinized by consumers. However, this is driving the industry to innovate and improve at a rapid pace. This benchmark provides retailers with valuable insights into their business, from customer sentiment to how they measure up to their competition.