By Staff
Friday, July 26, 2024 12:00 PM
Advancements in AI are undoubtedly changing the game for training and development by providing the ability to generate powerful, immersive content at speed. But to simply 'adopt AI' should not be the end goal.
By Staff
Thursday, July 25, 2024 2:27 PM
The way we shop is changing—again. The rise of subscription boxes and same-day delivery has transformed retail in recent years.
By Staff
Wednesday, July 24, 2024 10:46 AM
The customer experience has never been so central to e-commerce. When retailers stop seeing deliveries as a world of boxes and embrace the opportunities the delivery experience can bring, they unlock a world of potential.
By Staff
Tuesday, July 23, 2024 12:18 PM
Inflation has slowed, but that doesn't mean it has stopped impacting wallets. Consumers will always spend around the holidays, but rising costs mean they are tightening their belts and putting more thought into what, how and when they will buy—from gift giving to dining out during the season.
By Staff
Monday, July 22, 2024 11:13 AM
It doesn't matter if your product or service is perfect in every way: if you aren't considering your customers' needs, your business can't reach its full potential.
By Staff
Friday, July 19, 2024 11:57 AM
We expect back-to-school spending to be flat to down modestly when adjusted for inflation, mainly driven by middle-income families juggling financial priorities and ongoing inflation perceptions. Retailers can expect headwinds to volume and loyalty as consumers seek to save money.
By Staff
Thursday, July 18, 2024 11:47 AM
The increase was broad-based among wholesalers and retailers of fuel, autos and other goods, but almost certainly is not the start of a resurgence in margins. The data are volatile and often revised a lot. Margins will come under increasing pressure as growth in consumers’ spending continues to slow.
By Staff
Wednesday, July 17, 2024 11:43 AM
When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers.
By Staff
Tuesday, July 16, 2024 11:55 AM
With another good CPI print under their belt, the window is open for the Federal Reserve to cut interest rates as early as September, and potentially again in December, assuming the inflation data continues to cooperate.
By Staff
Monday, July 15, 2024 9:41 AM
In today's market, it's crucial for brands to create authentic and engaging content at the consumer's preferred place and moment of engagement.
By Staff
Friday, July 12, 2024 9:00 AM
The retail sector is moving toward omnichannel strategies, driven by consumer expectations for a consistent brand experience across all platforms.
By Staff
Thursday, July 11, 2024 9:00 AM
We’re waiting for inflation to come down—and we’re also waiting for the Federal Reserve to decide on when to lower interest rates.
By Staff
Wednesday, July 10, 2024 9:00 AM
When you think of services, a lot of it is driven by the consumer, and consumers are key to where the U.S. economy goes. We’re starting to see stress in more and more households.
By Staff
Tuesday, July 9, 2024 9:00 AM
The report was another sign that the labor market is holding firm. So far there are no indications that job growth will flag this year, so consumer spending power will continue to increase and the expansion looks solid.
By Staff
Monday, July 8, 2024 10:41 AM
Personalization means making a bigger effort than simply including a customer’s first name in a text message. It’s about understanding and caring about the wants and needs of your customer, as well as the intent behind their actions.