"The trends that are in place already will accelerate. The shift toward online, in terms of efficiency and the share of spend, will carry on. We’re seeing age groups that didn’t used to think about buying online now doing so, owing to the coronavirus. Looking ahead, I think that consumer expectations will be more demanding, which will be frustrating for the retailers, but that was coming anyway." 

Scott Malkin, founder of Value Retail, which operates two luxury outlet villages in China and nine in Europe, in a recent interview with Women’s Wear Daily for its report, “Thinking About Tomorrow: Value Retail Draws Lessons from China.”