INSIGHTS Empathy Is Paramount in the Age of AI Customer Service By Staff Monday, September 30, 2024 11:11 AM “By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and exceptional.”Alex Irvin, co-founder and chief marketing officer of eCosmetics, from the blog entry, “Beyond Efficiency: Why Empathy Wins in the Age of AI Customer Service.”