"The power of AI is undeniable as retailers increasingly leverage it to build stronger customer relationships and offer a more personalized shopping experience. That being said, without the proper commitment to responsible AI, it could have the power to do the exact opposite."

Shannon Flanagan, general manager and vice president of retail and consumer goods at Talkdesk, commenting on top findings from Talkdesk Inc. research and the survey, “86% of Consumers Want Retailers to Make AI More Diverse, Equitable, and Inclusive,” which also revealed 86 percent of shoppers believe retailers should be required to be transparent about how they are using customer data to inform AI usage.