"Omnichannel strength is not a fad; it is a strategic necessity for e-commerce and retail businesses to stay competitive and achieve sustainable success in 2024 and beyond."

Jeff Wolpov, senior vice president of e-commerce for Ryder, commented on findings from a Ryder System Inc. annual e-commerce study that showed in-store shopping sentiment is up 21 percent and that consumers want a blend of physical and digital convenience.