INSIGHTS Consumers Want a Better Online Shopping Experience By Staff Monday, September 23, 2024 1:31 PM "Good product discovery experiences literally pay off. The bar for a good digital experience continues to rise, and successful retailers work to meet and exceed shopper expectations."Nate Roy, strategic director of e-commerce innovation, Constructor, commented on findings from a Constructor survey regarding online shopping experiences that also revealed shoppers want AI-driven features to help them find the best items.