“Most primary care practices are incredibly busy, in part due to pent-up demand due to COVID. Even though continuity of care is important, if the patient hasn’t been in and we don’t know if they’re going to come in, it’s hard to leave space for them.”

Dr. Russell Phillips, director of Harvard Medical School’s Center for Primary Care and a general internist at Beth Israel Deaconess Medical Center, on the importance of maintaining a relationship between primary care providers and patients. Read the Kaiser Health News story "Why You Should Maintain a Relationship With Your Primary Care Doctor."