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Members Look for Cost and Communication Satisfaction in Vision Plan Providers

By Staff
Wednesday, January 10, 2018 12:17 PM
COSTA MESA Calif.—The overall satisfaction level among vision plan members increased to 757 (on a 1,000-point scale) in 2017, the highest level in the four years the study has been conducted, according to J.D. Power's 2017 Vision Plan Satisfaction Report. Better coverage plans, costs and increased customer communication in 2017 drove the improved satisfaction levels, according to J.D. Power, a consumer research and advisory services firm based here. In the survey’s rankings of individual plans, UHC/Optum ranked highest in customer satisfaction with a 780 rating, and it performed “particularly well in the coverage, cost, communication and customer service factors,” according to the announcement. Highmark/Davis Vision/HM Insurance and EyeMed tied for second (765 rating), followed by VSP with a rating of 753, according to J.D. Power. See the full story here.

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