NEW YORK—MyEyeDr. received the #1 Eyewear retailer spot, honored for “America’s Best Customer Service for 2024” from Newsweek, which ranks retailers based on independent surveys of over 30,000 U.S. customers. The Newsweek/Statista survey on customer service reviews more than 166 categories. In the Eyewear category for brick-and-mortar retailers in 2024, the top three winners were 1) MyEyeDr., 2) Warby Parker and 3) Kaiser Permanente. The survey methodology asks a series of questions, using six criteria to build its scores.

These include the question "On a scale of 0 to 10, with customer service in mind, how likely is it that you would recommend the selected brands to friends and family?” and evaluation criteria which include quality of communication, professional competence, range of services, customer focus and accessibility. These are weighted. The survey was conducted using online access panels, providing a representative sample of more than 30,000 American customers. Each of them gave an evaluation of several brands: in total 200,000 evaluations have been collected, Newsweek said.

The extensive survey includes a mix of service providers, online retailers and brick-and-mortar retailers including food, health and beauty, sports and leisure, travel, clothing, home goods, education and child care, and more. Newsweek stated, "To help our readers make informed choices, Newsweek and the global market research and consumer data firm Statista are proud to announce our sixth edition of America's Best Customer Service 2024. This award recognizes 724 brands in 166 categories that go above and beyond to make their customers feel special."

Stated Sue Downes, co-founder and CEO of MyEyeDr., "We are deeply honored to accept this prestigious national award, which is a testament to the incredible dedication and passion of our entire team in shaping a culture that drives excellence and innovation. Thank you to all of our associates that help us fulfill our purpose of living their best lives.” MyEyeDr. operates more than 850 eyecare offices across the U.S.

The America's Best Customer Service 2024 is now live on the Newsweek site here.