INSIGHTS Will AI Replace Employees or Make for Better Customer Experience? By Staff Tuesday, September 19, 2023 4:24 PM "The idea is not to replace people. Robots are not here to replace people, they are here to fill up gaps."Elad Inbar, founder and CEO, RobotLab, commented at the recent Interactive Customer Experience Summit that addressed AI and how its real benefit is to improve the customer experience, not replace humans.