“The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.”

Pete Barker, director of product for Engage at Appriss Retail, from his blog entry, “Not All Consumers Are the Same: Adopting a Nuanced Approach Against Retail Fraud.” He adds, “The reality for retailers of all verticals is that some of their most profitable consumers may exhibit a mix of good and bad behaviors that can impact loss.”