INSIGHTS Insights for 8-30-19 By Staff Thursday, August 29, 2019 8:00 AM We’re in a new age of retail where every aspect of the shopping experience is scrutinized by consumers. However, this is driving the industry to innovate and improve at a rapid pace. This benchmark provides retailers with valuable insights into their business, from customer sentiment to how they measure up to their competition. Andy Ballard, chief executive officer of Wiser Solutions, an omnichannel retail analytics platform, in a statement earlier this week announcing the firm’s first retail benchmark report.