Insights for 5-29-20

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"The COVID-19 pandemic isn't merely an inflection point; it's a light switch. In the past, society has often had a generation to adapt to major changes; but we don't have that luxury today. You thought the internet happened fast? Well, it didn't. For how many years did you toss those CDs AOL kept sending you before you gave in to dial-up service? By contrast, the changes I'm seeing now are happening as fast as the flick of a light switch. You don't want to find yourself sitting with the losers in the dark."

Daniel Hodges, chief executive of the strategic advisory firm Consumers in Motion, writing this week in an op-ed on the Retail Dive website, “What will bring consumers back to brick-and-mortar stores?”