Insights for 5-20-20

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"There are strong feelings on both sides. We do the best we can in making the right decision. If it’s the right decision, we help reduce the spread of this terrible virus. If it’s the wrong decision, it’s a relatively small inconvenience."

Costco chief financial officer Richard Galanti, in a recent interview with The Wall Street Journal for its report, “Stores Stress Over How to Handle a Customer Who Won’t Wear a Mask.” (subscription may be required)