Insights for 5-19-20

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"It is not easy to get a customer back, but it is easy to lose one. They made some strategic choices that in hindsight were not the best to make."

Christina Boni, a  credit officer at Moody’s Investors Service, in an interview last week with The New York Times for its report, “J.C. Penney, 118-Year-Old Department Store, Files for Bankruptcy.”