INSIGHTS Insights for 1-22-20 By Staff Tuesday, January 21, 2020 12:54 PM "Voice is not new—you’ve been talking to your car with frustration for at least a decade—but it’s not going away."Patrick Gauthier, vice president of Amazon Pay and a speaker at the recent National Retail Federation’s 2020 conference, talking about the need for retailers to embrace voice commerce, as reported by AdWeek.