INSIGHTS Insight 1-21-20 By Staff Friday, January 17, 2020 11:52 AM "Voice is not new—you’ve been talking to your car with frustration for at least a decade—but it’s not going away."Patrick Gauthier, vice president of Amazon Pay and a speaker at the recent National Retail Federation’s 2020 conference, talking about the need for retailers to embrace voice commerce, as reported by AdWeek.