"Thriving in e-commerce requires companies to pull off a complex balancing act as they seek to satisfy customers who increasingly take for granted free, fast and convenient home delivery and product returns."

Marc Iamperi, global co-leader of AlixPartners logistics and transportation practice, commented on the study, "2024 U.S. Consumers & Executive Home Delivery Survey,” which analyzed evolving expectations among consumers when purchasing online items and tracks how retail and brand leaders are striving to meet the evolving demands.