“Advancements in AI are undoubtedly changing the game for training and development by providing the ability to generate powerful, immersive content at speed. But to simply 'adopt AI' should not be the end goal.”

Greg Hull, managing director, retail & hospitality for Attensi in the U.S., from his blog entry, “How AI Is Already Advancing Retail Training and What’s Next.” He added, “AI is now allowing us the choice of how we deploy a multitude of life-like scenarios that will elevate employee mastery in interpersonal interactions.”