Telehealth got high marks in a new poll of U.S. adults who rated their experiences with remote forms of care. The study, conducted by Morning Consult, found that 91 percent of respondents described their telehealth experiences as “friendly.” Ninety percent called it “easy,” and 88 percent characterized it was “affordable.”

The survey also found that:

  • 72 percent of U.S. adults who have used telehealth said they’ve accessed virtual care through their regular provider or health plan, while another 17 percent have gotten care through a direct-to-consumer platform and 11 percent have used both types of services.

  • 53 percent of U.S. adults said they’d rather use in-person health care than telehealth moving forward, but that share fell to 45 percent among those who have used telehealth in the past.
Americans have more ways than ever to access health care virtually, with direct-to-consumer companies popping up to treat minor issues on-demand and traditional health plans and providers offering their own telehealth services. As Morning Consult’s Gaby Galvin pointed out, it’s not always clear how the booming direct-to-consumer platforms stack up against the more established offerings—a missing link that means patients can be left guessing on the quality of the services for which they’re paying.

“Even so, new Morning Consult polling indicates that for now, most adults who use telehealth are sticking with virtual care from their doctors over on-demand services,” Galvin noted. “Nearly three in four U.S. adults who have used telehealth said they’ve accessed virtual care through their regular provider or health plan, while another 17 percent have gotten care through a direct-to-consumer, on-demand platform and 11 percent have used both services, the survey found.”