Vision Monday


Walgreen's 'Find Care Now' Digital Marketplace Includes Optical Among Other Provider Services

By Staff
Friday, July 27, 2018 12:30 AM

DEERFIELD, Ill.—Walgreens yesterday introduced Find Care Now, a digital platform and marketplace that helps connect the company’s millions of mobile and online visitors to health care services at Walgreens stores and to a growing selection of recognized providers in the community. Optical, via Walgreens Optical is now available at nine locations in the Chicago area, with a 10th location due to open soon in Deerfield, Ill., a spokesperson told VMAIL. It is among the current list of 17 participating providers as part of the Find Care Now effort, designed to further enhance Walgreens’ omnichannel role as a convenient and trusted neighborhood health care destination, the company said.

Find Care Now makes it easier for customers to navigate and search for local and digital health care services, with offerings in certain markets as varied as neighborhood health care clinics, urgent care, telehealth, lab testing, physician second opinions, and even physician house calls, plus optical and hearing services in select markets.

“People expect accessible quality care that fits their busy lives, and this is another way in which we’re continually evolving our business to bring health care services closer to our patients,” said Richard Ashworth, president of operations, Walgreens. “Find Care Now is part of a series of innovations to offer a true omnichannel experience for Walgreens customers, as we work with others in the health care community to improve access to affordable health care services in the communities we serve.”

Find Care Now and its growing list of participating health care providers offer services that include sensible alternatives to more costly emergency room visits, the company said. These include physicians or nurse practitioners at urgent care centers co-located at Walgreens drugstores, or at Walgreens stores that offer Healthcare Clinic or other provider retail clinic services. Other specialist offerings include behavioral health therapists, optometrists, dermatologists, hearing care professionals and diagnostic lab services in certain markets.

“Through market research, our customers showed they would welcome Walgreens as an online source of information about health care solutions and telemedicine,” said Giovanni Monti, vice president and director of health care innovation, Walgreens Boots Alliance, Inc. “By combining digital assets with our strong local footprint, Walgreens offers a unique and convenient model for patients to find care built around their needs. In addition, we have a growing number of provider health care collaborations and a product development roadmap that will soon add more valuable features to Find Care Now.”

Find Care Now is accessible through the Health Services section of the Walgreens mobile app and online at Care service options are made available based upon a user’s location and health condition, ensuring convenient and relevant results are always offered. Users can view cash pricing information and also have the ability to schedule visits or complete virtual consultations in some markets.

The Walgreens Find Care Now marketplace will include leading health care providers across the U.S., among these:

• Advocate Health Care, Chicago
• Baptist Health, Jacksonville, Florida
• Community Health Network, Indianapolis
• DermatologistOnCall, national online dermatology service
• Florida Hospital, Tampa
• Heal, on-demand doctor house calls in California, Washington, D.C. and Northern Virginia
• LabCorp, lab testing and diagnostics
• MDLIVE, national telehealth service
• MedExpress Urgent Care, an Optum company and provider of neighborhood medical care
• NewYork-Presbyterian Hospital in collaboration with Weill Cornell Medicine and Columbia University Irving Medical Center, New York
• Piedmont Healthcare, Atlanta
• Providence St. Joseph Health, including Providence Express Care in Portland, Oregon, and Swedish Express Care in Seattle
• SSM Health, St. Louis
• UHealth – The University of Miami Health System, Miami
• Walgreens Healthcare Clinics
• Walgreens Hearing
• Walgreens Optical

The Walgreens spokesperson told VMAIL, “Walgreens Optical is operated by an independently owned, third-party company that staffs the location with eyecare professionals.” The company, he said, is not providing details concerning suppliers or other third-party participants in this venture.”

The Walgreens mobile app—now enhanced with easy, anytime, anywhere access to Find Care Now—has been downloaded more than 50 million times and has 5 million active users each month.

Walgreens is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (NASDAQ: WBA), the first global pharmacy-led, health and wellbeing enterprise. Approximately 8 million customers interact with Walgreens in stores and online each day, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. As of June 28, 2018, Walgreens operates approximately 9,800 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omnichannel business, Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
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