More than 60 percent of consumers report feeling that chatbots are the way of the future for customer service, and that's great news for businesses. Soon, researchers predict, up to $0.70 could be saved per transaction via the use of bots, according to an infographic by Comm100, a chatbot provider. Researchers also predict that within the next five years, 75 percent to 90 percent of queries will be dealt with by chatbots. With chatbot use growing, organizations must have a system in place to understand what sort of return they're getting from the technology. This infographic, from MarketingProfs.com outlines tools for doing that in five key steps. Click here to read the entire story.